First impression always starts upon arrival!
The arrival experience defines the beginning of an impression that will determinate the future opportunity for the guest to stay with you again in the future. We understand the importance of valet service and the impact this can have on your hotel or brand the first interaction with the guest. Our ability to understand the hospitality challenges allowed us to put implement a seamless operation for valet parking services.
As veterans from hospitality industry, we were able to bring the knowledge and expertise that helped us build a successful partnership with our hotel partners for valet service. We have created seamless integrated operation systems that helped enhance the guest loyalty for your hotel brand. And we go beyond that! We create an effortless 5-star guest experience! Our valet service team is trained to manage and execute complex logistics operations while focusing on the guest service experience. We do more than just park your guest vehicle. We engage with the guests, we assist them with luggage, answer their questions and offer information about the hotel or local area. We become the liaison between your client and the overall experience. Our goal is to make everyone become a loyal customer that will keep returning to your establishment.
Customer Service is the most important part of what we do and our focus.
The valet service is the first impression that a customer will receive when they get to a venue/hotel. It’s essential that our team is professional and courteous. To achieve the high standard of service, we instituted for our team a dedicated training program that addresses customer service standards and procedures. The best way to accomplish well is having our team participate in our monthly ongoing training program.
Hotel strategies and budgets can be complex these days. We strive to make things easier for hotel owners and managing companies. We bring value to the table along with our expertise. Based on the hotel needs we implement flex staffing models to handle different patterns of traffic and guests flow while still stay committed to an effortless 5-star guests experience. We want to offer our clients and their guest’s a seamless experience from start to finish.